Product Care & Help Guide

Effective Date: October 2026

51B Mix ("we", "us", "our", trading from 51b Blackstock Rd, Finsbury Park, London, N4 2JF) respects your personal privacy in strict adherence to the UK Data Protection Act 2018 and the UK General Data Protection Regulation (UK GDPR).

1. Categories of Personal Data We Collect

• Browsing & Device Telemetry: IP address, browser type, device operating system, time zone, and standard site interaction logs collected via essential session cookies.
• Order & Transaction Details: Full name, billing address, UK delivery address, contact email address, and telephone number when placing an order.
• Payment Data: Payments are processed via PCI-DSS compliant payment gateways supporting Visa and Mastercard. We do not store complete 16-digit card numbers or security CVV codes on our servers.

2. Legal Basis & Purpose of Processing

Your records are processed under contractual necessity: to fulfill purchased bathroom seating, instruct courier networks for doorstep transit, issue transactional receipts, generate enclosed prepaid return labels, and manage after-sales warranty queries.

3. Data Sharing & Third-Party Partners

We do not sell, rent, or trade your personal data. We disclose information solely to necessary commercial partners:

• Technical Hosting Infrastructure: Powered by SHOPLINE HOLDINGS LIMITED (21/F, Nam Wo Hong Building, 148 Wing Lok Street, Sheung Wan, Hong Kong; Phone: +852-81207281; Email: support@shopline.com).
• UK Logistics Couriers: Customer delivery details are transmitted to freight and parcel couriers for doorstep delivery.
• Payment Gateways: Payment details are transmitted securely to banking networks for Visa and Mastercard settlements.

4. Your Rights Under UK GDPR

As a UK resident, you have statutory rights to access, rectify, request erasure, or restrict the processing of your personal records. For enquiries, contact support@51bmix.co.uk.