Frequently Asked Questions (FAQ)

Welcome to the 51B Mix Help Centre. Below are answers to common questions regarding our bathroom stools, shower benches, delivery schedules, card payments, and return procedures. For additional queries, please reach out to support@51bmix.co.uk.

Payment & Ordering

Q: What payment methods do you accept?
A: To maintain high transactional security, we exclusively accept Visa and Mastercard credit and debit cards. All card transactions are protected via bank-grade 256-bit SSL encryption and billed in GBP (£). We do not accept PayPal, American Express, cheques, or bank transfers.

Q: Can I amend or cancel my order after checkout?
A: Because our warehouse dispatches orders quickly (2:00 PM UK Time daily cut-off), please email us as soon as possible if you need to adjust an order. If your stool parcel has already entered handling, it cannot be modified in transit, but you may return it unopened within 30 days using the enclosed prepaid label.

Delivery & Transit

Q: How much does delivery cost?
A: Delivery is 100% Free on all UK orders. There are no carriage fees, heavy-item supplements, or minimum order thresholds.

Q: How long does delivery take?
A: Orders placed before 2:00 PM (UK Time) are prepared in 1 to 2 business days (Monday to Friday). Courier transit takes 4 to 7 business days. Your total estimated delivery time is 5 to 9 business days.

Q: Can I track my bathroom stool delivery?
A: Yes. As soon as your order leaves our facility, an automated dispatch email containing your direct courier tracking link will be sent to your registered email address.

Bathroom Stools & Safety

Q: Are your wooden stools waterproof?
A: Yes. Our bamboo and teak bathroom stools are treated with multi-layer water-resistant, mold-inhibiting sealants and feature slatted tops to facilitate rapid water drainage.

Q: Will the stool slip on wet shower tiles?
A: No. All our bathroom and shower stools are equipped with heavy-duty, non-slip textured rubber feet that grip firmly onto acrylic, porcelain, and ceramic shower trays.

Q: What is the maximum user weight capacity?
A: Our stools are engineered to support between 120 kg and 180 kg (depending on the specific wooden or aluminum model). Detailed load capacities are listed on each product page.

Returns & Refunds

Q: What is your return window?
A: We offer a 30-day return guarantee starting from the day your parcel is confirmed delivered by the carrier.

Q: How do I return a bathroom stool?
A: Every parcel leaves our facility with a pre-printed, prepaid return shipping label included inside the box. Neatly repack the unused parts, adhere the label over the original delivery barcode, and hand it to the designated courier drop-off point. Return shipping is completely free (£0.00) with zero restocking fees.

Q: When will my refund be completed?
A: Within 3 business days of receiving your returned item at our warehouse, our staff completes inspection and issues your full refund directly back to your original Visa or Mastercard account.